Dr. Shah's and his staff were courteous and professional, but most of all on time. My wait time in the lobby was just a few minutes. I saw both Dr. Shah and his PA in a timely manner as well after being called back into the exam room. So far they are on point with diagnosis and faxed over the script for the Physical Therapy immediately. As soon as my shoulder/arm heals from the cortisone shot, I will be able to start treatment!! I definitely recommend Dr. Shah based on his professionalism, great bed-side manner and knowledge of his medical specialty. He is not quick to jump to surgery!!